The AI-first alternative to Intercom. One line of code ships a Claude-powered concierge that answers instantly — and escalates to humans when it shouldn't.
"What is my communication?" is the question every customer asks — and the one every support team scrambles to answer. wimcom is built to make the answer instant: AI-first, in your voice, with humans for the moments that matter.
The chat panel above is Cede's live wimcom tenant — real Claude, real prompt cache, real escalation pipeline. Ask about settlement windows, FX corridors, or KYC. Type "talk to a human" to fire the email handoff in real time.
wimcom is the support layer modern teams reach for when "more agents" stops being the answer.
Claude-powered with prompt caching baked in. Tenant context is cache-warmed; the average reply lands in under 800ms.
Soft escalation on low confidence, hard escalation on user request. Full transcript drops in your inbox the second a human is needed — no toggling between tools.
Every tenant gets full RLS isolation, per-tenant signing keys, their own theme. Onboard a new customer in minutes, not weeks.
JWT context redacted from logs, encrypted at rest, retention you control. SOC 2 evidence collection from day one.
The bot doesn't guess from a vector store — it calls your APIs. Real-time account balances, settlement status, KYC state. Always authoritative.
Theme tokens map to your design system. The widget feels native. Your customer never thinks "third-party tool."
One <script> tag. No build, no framework, no version-pinning tomorrow.
<script src="https://cdn.wimcom.com/v1/wimcom.js" data-wimcom-tenant="your-tenant" async></script>
Sign an end-user JWT with your tenant key server-side. wimcom validates it at the WS handshake. No customer data ever leaves your tenancy.
Wimcom('identify', { jwt: yourSignedJWT, user: { id, email, role }, });
Register HTTPS endpoints the bot can call — account balance, FX rates, settlement status. The bot uses them via tool-use, never fakes answers.
POST /v1/tenants/me/tools { "name": "account_balance", "endpoint": "https://your.api/balance" }
Intercom shipped first. wimcom ships better defaults — because we started in the AI era, not bolted it on.
We're building wimcom alongside our first cohort of customers. Onboard during the pilot and you get the full platform while we co-shape the roadmap.
12 months free · then $0.05 per conversation · no seats, no AI surcharge
We're onboarding a small set of pilot customers this quarter. Tell us what you're building — we'll be in touch within a day.